Customer Service

Shipping & Delivery
Essential Accessories will gladly pay for FREE Ground shipping for every order valued over $100 via UPS or USPS depending on the order. However, should you return an item, the cost of shipping will be deducted from your total refund. Every item shipped out of our warehouse is fully insured by UPS or USPS. Orders outside the 48 continental States require Second Day or Next Day Air service. APO or FPO address requires United States Postal Service Shipment (USPS) Option. Delivery time via Ground can range from 1 to 6 business days. Please view the provided map for transit time estimation. All items are shipped insured. Note that air and ground shipping times are measured in business days. Next Day Saturday delivery option is available only in the United States.

You will receive a shipping tracking number via email when your order is shipped from our warehouse. Parcel tracking info is available online at UPS. United States Postal Service shipments can be tracked here at USPS.
Privacy & Security
We respect your privacy. To better protect your privacy we provide this privacy policy explaining our online information practices and the choices you can make about the way your information is collected and used. This privacy policy applies to the Essential Accessories web site, located at www.essacc.com
Essential Accessories will: NOT sell, rent, or lease your personal information. NOT keep you on our mailing lists if you have requested to be removed. NOT share your information with any trading partners unless you have requested information, products, or services that can be best handled by another company Essential Accessories will: Treat your privacy very seriously and will adhere to this Privacy Policy. Promote this Privacy Policy internally so all employees abide by itKeep this Privacy Policy accurate
Returns & Replacements

If you are not satisfied with your purchase, you may exchange or return it for a refund (excluding shipping and handling charges) within 30 days from shipping from our warehouse, subject to a Return Merchandise Authorization from Essential Acessories. Remember, the cost of shipping will be deducted from your total refund. All orders that have a sale price equal or greater than $4000, the return of these items/orders will have a restocking fee of 8% or final sale policies unless otherwise agreed by the Jomashop.com staff via mail, fax or e-mail. A return merchandise authorization number can be requested by clicking on the Return Request Form, please see our note below regarding Special Orders. All purchases, accessories, serial numbered security tags (if provided), and packing materials must be in new condition to avoid refusal of the returned merchandise or restocking fees. All returned or exchanged items must be in new condition, in their original packaging, and must include all packing material, dustbags, blank warranty cards, manuals, and accessories. ANY SIGNS OF WEAR OR REMOVAL OF PARTS, WILL RESULT IN REFUSAL OF YOUR RETURN.
If when you receive your purchase, there are any noticeable discrepancies or damages, or if the item is not what was ordered, please contact Essential Acessories within 5 days of receipt of your shipment to make the necessary corrections.If a return shipping label is provided via email, please print the label and tape it to the shipping carton.We do not reimburse or refund shipping charges if a third-party shipper is used, such as Mail Boxes Etc. or Postal Annex.How to return or exchange an item:
In order to return an item you need to first obtain an RMA (Return Merchandise Authorization) number. To request an RMA number online, please go to the Return Request Form. Issuance of an RMA number does not guarantee final disposition and all returns are subject to inspection. RMA numbers are valid for ten days.Place the original package into a shipping carton.Include the invoice and the reason for the return. If defective, please specify the defect.Please do not place stickers or shipping labels on the original manufacturer’s package.The RMA number must be clearly written on the shipping carton to prevent refusal.We suggest that you send your item(s) via insured, traceable means, such as UPS. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.If an order is shipping via ground shipping, the initial shipment fee incurred by Jomashop to ship the merchandise will be deducted from the refunded amount.

Ordering
Orders received prior to 1:30 PM Eastern Standard Time will be processed within the same business day provided that the goods are in stock and customer identification is verified. To ensure that orders placed online prior to 1:30 PM EST will ship the same day, please review our “Payment Methods” section below and double check product availability with Essential Accessories customer service. After hour, weekend, and holiday orders will be processed the next business day.After an order is placed, the customer will receive an order confirmation via email. If there are any discrepancies with your order please contact Jomashop.com as soon as possible to correct the issue. When the order ships, a shipment tracking number will be provided to the customer via email. For package tracking, please go to our "Shipping" section above.
For more order processing information, please review our Payment Methods.